Cancellation & Change Policy – Field Trips
Please arrange to arrive on time for your event and plan to stay for the full duration. These classes are designed to fill the full 90 minutes. If students arrive late or need to end class early, they may not be able to complete their projects.
We do not offer makeup classes, take-home kits, or refunds for students who miss the event.
Cancellations made at least 14 days prior to the date of the first field trip will receive a full refund of the deposit. Cancellations made within 14 days of the first event date will forfeit the deposit.
You may reschedule your event if arranged at least 14 days prior to the original date at no charge. If the change request is made between 4-13 days prior to the scheduled date a $25 alteration fee will be charged.
Any changes made within 4 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers, whose shifts cannot be rescheduled at that time under New York City’s Fair Workweek Law.
Late Pickups
We understand that it can be difficult to get to pickup on time some days, which is why we always allow for a 15-minute grace period. After that, we will enforce the following policies:
- For regular pickup: After the 15-minute grace period, children will be placed in our extended day program and the fee for that add-on will be charged at pickup.
- For extended day: After the 15-minute grace period, you will be charged $20 for each additional 15-minute interval.
Registration and Credit Transfers
Registrations may be transferred to another student only if ALL the following criteria are met:
- Session has not yet begun.
- New student meets the age and any other requirements of the class.
- Our customer service team is made aware of the change and the family of the new student has completed and signed any necessary paperwork and waivers. This will include acknowledging all cancellation and makeup policies that apply.
- Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
- In the case of online classes, if the materials have not been shipped from our production facility, one of the customers will pay a $25 charge to redirect the package to the new address, plus any incremental shipping fees. If materials have already been sent out, customers will take responsibility for transferring the materials to new student before the first class date.
Credits may be transferred to another family only if ALL the following criteria are met:
- The credit has not expired.
- Our customer service team is made aware of the change and the new family has completed and signed any necessary Foundry paperwork and waivers. This will include acknowledging any limitations in how the credit may be used, as well as the existing expiration date.
- Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
- No portion of the credit has already been transferred to another family. (One transfer allowed per credit lifetime.)
- A $25 handling fee is deducted from the credit amount.