Company Policies

• All prices are in USD.
• Payments are processed using Stripe. All payments are secure, encrypted, and comply with PCI standards.

Your data is protected and secure. We never sell your information. For our complete Privacy Policy, please click here.

We feel it is our responsibility to make robots accessible to everyone. We are actively working to provide complete accessibility to our in-person and online platforms to people with disabilities.

If any information about our programs is not accessible to you, please send an email to contact@brooklynrobotfoundry.com.  Our Customer Service will assist you promptly with your questions.

We strive to create a classroom culture that values and celebrates diversity, where individuals feel accepted and supported for who they are. Emotion regulation can be hard, more so for some students than others. Teachers are trained to handle conflict among students, and whenever possible will support students in finding alternative ways to interact and manage conflict. We strive to help all students find ways to express their needs that align with our community goals.

Brooklyn Robot Foundry is committed to fostering a safe, inclusive, and respectful environment that values diversity, encourages individuality, and promotes positive relationships among students. Bullying, defined as deliberate, repeated, and hurtful behavior toward another person or group of other people, is not tolerated as it undermines the positive and inclusive atmosphere we strive to create. Students who are engaging in deliberate, repeated, and hurtful behavior toward another person will be asked to sign an agreement to cease those behaviors, the consequences of breaking that agreement may include leaving the program.

We reserve the right to ask anyone to leave the session if it is determined that they are a danger to themselves or others, or are considered disruptive to the program. We will do our best to work with children and families on alternative solutions before this option is exercised.

Cancellation & Change Policy – Standard Programs

There will be no refunds or credits given for missed classes. Robots may only be built with our instructors during our programs. We are not able to provide RoboKits or building instructions outside of our programs. We do not offer make-up classes unless specifically mentioned.

CANCELLATIONS

Individual registrations made on the Brooklyn Robot Foundry website:

Registrations canceled at least 30 days before start date, or before April 1st for summer programs, will receive a full refund.

Registrations canceled less than 30 days prior to the start date, or between April 1st – June 1st for a summer program, will receive full credit with the following exceptions:

• Enrichment class series: Credit for full amount minus $150 cancellation fee
• Summer week-long programs: Credit for full amount minus $250 cancellation fee
• Mini Makers series: Credit for full amount minus $75 cancellation fee
• Foundry Fundays, One-Time Classes, or other single events: No refund or credit for cancelations less than 30 days prior.

Registrations canceled on or after the start date of any program, or after June 1st for summer programs, will not receive a refund or credit of any amount.

Individual registrations made through a 3rd party:

Please contact the host of the program for their cancellation policy.

Schools and organizations:

Please refer to your contract for specific policies.

CHANGES

Individual registrations made on the Brooklyn Robot Foundry website:

• Enrichment class series registrations may be changed as follows:
  • 15 or more days prior: no charge
  • 14 days or less prior to start: $125 alteration fee
• Mini Makers programs:
  • 15 or more days prior: no charge
  • 14 days or less prior to start: $75 alteration fee
• Foundry Fundays, One-Time Classes, or other single events may be changed as follows:
  • 30 or more days prior: no charge
  • 15-29 days prior: alteration fee equivalent to 50% of program fee
  • 14 days or less prior: No changes allowed
• Summer programs may be changed as follows:
  • 30 or more days prior: no charge
  • 15-29 days prior: $150 alteration fee
  • 14 days or less prior: No changes allowed

Individual registrations made through a 3rd party:

Please contact the host of the program for their change policy.

Schools and organizations:

Please refer to your contract for specific policies.

Cancellation & Change Policies – Other Programs

FIELD TRIPS

Please refer to the contract for specific policies. Default policies are as follows:

Cancellations made at least 14 days prior to the date of the first field trip will receive a full refund of the deposit. Cancellations made within 14 days of the first event date will forfeit the deposit.

You may reschedule your event if arranged at least 14 days prior to the original date at no charge. If the change request is made between 4-13 days prior to the scheduled date a $25 alteration fee will be charged.

Any changes made within 4 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers, whose shifts cannot be rescheduled at that time under New York City’s Fair Workweek Law or other local laws.

In the event that your organization is closed for weather or public health reasons, you will not be given any refunds. We will postpone completion of the program to a future date, or find a similarly mutually-suitable arrangement, such as online classes.

Please arrange to start your class on time and plan to stay for the full duration. These classes are designed to fill the full 60-90 minutes. If students arrive late or need to end class early, they may not be able to complete their projects.

There will be no refunds, reductions in price, or makeup classes, for students who register but miss a class. We will not be able to provide a video recording of the class or building instructions.

PARTIES

Cancellations made at least 5 days prior to the event date will result in a full refund. One change may be made at least 5 days prior to the event at no charge. Subsequent changes made during this time period will each incur a $25 alteration fee.

Cancellations or changes within 5 days of the event date will result in a credit for the full amount, minus the following fees to cover the cost of the staff’s shifts:

• Small – $100
• Medium – $200
• Large – $300
• XLarge – $400

We do not offer make-up classes or take-home kits for guests who miss the party.

Additional Policies

ILLNESS

Children who are too ill to attend (a temperature of 100 or more, and/or are suffering from gastrointestinal distress) should stay home.
If you inform us that your child will be missing a Foundry Funday due to illness prior to the start of the session, we will give you a credit equivalent to half of the session cost for you to use on a future date.

PICKUP

We understand that it can be difficult to get to pickup on time some days, which is why we always allow for a 15-minute grace period. After that, we will enforce the following policies:

• For regular pickup: After the 15-minute grace period, children will be placed in our extended day program and the fee for that add-on will be charged at pickup.
• For extended day: After the 15-minute grace period, you will be charged $20 for each additional 15-minute interval.

PROGRAM CANCELLATION

We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.

If we have to cancel a class due to severe weather, an emergency, or other unforeseen circumstances beyond our control, a make-up class or online class may be scheduled instead. In the event of an extended closure due to a pandemic or an emergency, all classes will be held online instead. Arrangements will be made to get materials to all students in the event of online classes.

LOST & FOUND

Any items left at our classrooms will be kept in a designated Lost & Found bin for 14 days. After 14 days, these items will be donated or disposed of.

Cancellation & Change Policy – Standard Programs

There will be no refunds or credits given for missed classes. We do not offer make-up classes unless specifically mentioned.

CANCELLATIONS

Registrations Made Through Brooklyn Robot Foundry Website:

Registrations canceled at least 15 days prior to start date, or before April 1st for summer programs, will receive a full refund.

Registrations canceled less than 15 days prior to the start date, or between April 1st – June 5th for a summer program, will receive full credit with the following exceptions:

• Enrichment Classes: Credit for full amount minus $25 cancellation fee
• Summer week-long programs: Credit for full amount minus $50 cancellation fee
• Mini Makers programs: Credit for full amount minus $75 cancellation fee
• Foundry Fundays: No refund or credit for cancellations less than 15 days prior
• One-Time Classes or other single events: Credit for full amount minus $25 cancellation fee

Registrations canceled on or after the start date of any program, or after June 5th for summer programs, will not receive a refund or credit of any amount.

Registrations Made Through a 3rd Party:

Please contact the host of your program for their cancellation policy.

Organizations:

Please refer to the contract for specific policies. In the absence of a contract, these default policies pertain:

CLASS SERIES:

• Registrations canceled at least 30 days prior to start date will receive a full refund.
• Cancellations made less than 30 days prior will forfeit the deposit + first week’s material fee.
• Cancellations made less than 10 days prior to start will forfeit the deposit + 3 week’s material fees.

SINGLE CLASS/EVENT:

• Cancellations made at least 14 days prior to the class will receive a full refund of the deposit and any additional amount paid.
• Cancellations made within 14 days of the event date will forfeit the deposit.

CHANGES

Registrations Made Through Brooklyn Robot Foundry Website:

Changes may be made at least 15 days prior to the start date, or at least 20 days for summer programs, at no charge.

Changes made 14 or less days before the start (19 or less for summer) will be handled in the following manner:

• Enrichment Classes: $20 alteration fee
• Summer week-long programs: 11-19 days prior: $25 alteration fee, no changes allowed 10 days or less prior
• Foundry Fundays: 6-14 days prior: $10 alteration fee, no changes allowed 5 days or less prior
• One-Time Classes or other single events: $20 alteration fee

Registrations Made Through a 3rd Party:

Please contact the host of your program for their change policy.

Organizations:

Please refer to the contract for specific policies. In the absence of a contract, these default policies pertain:

You may reschedule your event if arranged at least 14 days prior to the original date at no charge. If the change request is made between 5-13 days prior to the scheduled date a $25 alteration fee will be charged. Any changes made within 5 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers if a rescheduled date cannot be agreed upon.

ILLNESS

Children who are too ill to attend (a temperature of 100 or more, and/or are suffering from gastrointestinal distress) should stay home.
If you inform us that your child will be missing a Foundry Funday due to illness prior to the start of the session, we will give you a credit equivalent to half of the session cost for you to use on a future date.

ADDITIONAL

We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.

If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class or online class may be scheduled instead. In the event of extended closure due to a pandemic or extended emergency action, all classes will be held online instead. Arrangements will be made to get materials to all students in the event of online classes.

We do not offer makeup classes, take-home kits, or refunds for missed classes/events.

Cancellation & Change Policy – Parties

Cancellations made at least 5 days prior to the event date will result in a full refund. One change may be made at least 5 days prior to the event at no charge. Subsequent changes made during this time period will each incur a $25 alteration fee.

We do not offer makeup classes, take-home kits, or refunds for guests who miss the party.

Cancellation & Change Policy – Field Trips

Please refer to the contract for specific policies. In the absence of a contract, default policies pertain:

Cancellations made at least 14 days prior to the date of the first class will receive a full refund of the deposit and any additional amount paid. Cancellations made within 14 days of the first event date will forfeit the deposit.

You may reschedule your event if arranged at least 14 days prior to the original date at no charge. If the change request is made between 5-13 days prior to the scheduled date a $25 alteration fee will be charged. Any changes made within 5 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers if a rescheduled date cannot be agreed upon.

We do not offer makeup classes, take-home kits, or refunds for students who miss the event.

Registration and Credit Transfers

Registrations may be transferred to another student only if ALL the following criteria are met:

• Session has not yet begun.
• New student meets the age and any other requirements of the class.
• Our customer service team is made aware of the change and the family of the new student has completed and signed any necessary paperwork and waivers. This will include acknowledging all cancellation and makeup policies that apply.

Credits may be transferred to another family only if ALL the following criteria are met:

• The credit has not expired.
• Our customer service team is made aware of the change and the new family has completed and signed any necessary BRF paperwork and waivers. This will include acknowledging any limitations in how the credit may be used, as well as the existing expiration date.
• Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
• No portion of the credit has already been transferred to another family. (One transfer allowed per credit lifetime.)
• A $25 handling fee is deducted from the credit amount.

Lost & Found

Any items found by Brooklyn Robot Foundry Rochester staff will be collected and brought to our office’s Lost & Found bin for 14 days. Parents of children at the event will be notified to claim and collect items. After 14 days unclaimed, these items will be donated or disposed of.

Attendance & Missed Classes

Each class features a unique, instructor-guided robot-building experience. Robot kits and materials are distributed only during the scheduled class and are available only to participants in attendance.

• We do not offer make-up classes unless specifically stated
• We do not provide take-home robot kits, replacement kits, or missed-class projects
• No refunds or credits are issued for missed classes

Our curriculum is designed as a progressive, hands-on learning experience, and each class builds on creativity, exploration, and in-class participation. Brooklyn Robot Foundry is the sole provider of these programs, and projects are not to be built outside of our scheduled classes.

Registration Cancellations

• 15+ days before start: Full refund
• Less than 15 days: Account credit, less cancellation fee equal to 50% of program fee
• On or after the start date: No refunds or credits

Illness Policy

If your child is feeling unwell or is experiencing symptoms of a contagious illness, please keep them home to help maintain a healthy learning environment. Missed classes due to illness follow the Attendance & Missed Classes policy and are not eligible for refunds, credits, make-up classes, or take-home robot kits unless otherwise stated for a specific program.

Class Cancellations by Brooklyn Robot Foundry

We reserve the right to cancel classes due to low enrollment, staffing, severe weather, or unforeseen circumstances. Low enrollment/staffing cancellations receive a full refund. Weather or emergency closures may be rescheduled for a later date.

Birthday Party Policies

• Cancellations made 15+ days before the event receive a full refund. Cancellations within 15 days receive account credit
• One complimentary date change may be made 7+ days before the event. Additional changes incur a $25 fee. No changes are permitted within 5 days of the event
• Guests who miss the party are not eligible for make-up sessions or take-home robot kits