Company Policies

Pricing & Payment Policy
  • All prices are in USD.
  • Payments are processed using Stripe. All payments are secure, encrypted and comply with PCI standards.
  • Shipping charges for online classes are applied at checkout, depending on which shipping method is selected.
Privacy Policy
    • Your data is protected and secure. We never sell your information.
    • All Zoom classes require passwords for security. Only individuals who sign up for the sessions are provided with the Zoom ID and password information for the session.
    • All Zoom classes are recorded for security reasons and stored on Zoom’s secure cloud server.
    • Pictures and recordings will not be used for external or marketing purposes without permission from the participants.

For complete Privacy Policy, please click here.

Accessibility Policy
  • We feel it is our responsibility to make robots accessible to everyone. We are actively working to provide complete accessibility to our in-person and online platforms to people with disabilities.
  • If any information about our programs is not accessible to you, please send an email to contact@brooklynrobotfoundry.com.  Our Customer Service will assist you promptly with your questions.
  • Closed Captioning and Audio Description services are available for online classes upon request with advance notice.
Fulfillment Policy
  • We will fulfill orders as quickly as possible. Orders for a class/event beginning within 2 weeks, will be fulfilled within 2 days of receiving the order.
  • Orders for classes/events beginning more than 2 weeks in advance will be fulfilled once the Robosets are finished being produced.
  • Shipments are sent out Monday through Friday, via Fedex. FedEx Ground will be the default shipping method until 10 days before the event/class. Expedited shipping (2-day or overnight) will be required if less than 10 days before the class/event. Local delivery services may be used for larger boxes in the NYC area.
Decency & Behavior Policy
  • We reserve the right to ask anyone to leave the session if it is determined that he/she is a danger to themselves or others, or is considered disruptive to the program. We will do our best to work with children and families on alternative solutions before this option is exercised.
  • Clothing is mandatory for all on-screen participants, as well as any household members in the immediate vicinity.  Participants wearing clothing with offensive messages will be asked to change.
  • Online participants must be in a location with a background free of offensive, profane, and repeated distractions.
Online Programs – Cancellation Policy
  • Registrations must be cancelled at least 30 days prior to start date to receive a refund.  If the materials have already been shipped/picked up, then the materials and shipping fees will be deducted from the refund amount.
  • Cancellations made 1-29 days prior to the start date of a multi-class series (After School Classes, Mini Makers) will result in a credit for the amount paid, minus the materials and shipping costs, as well as the cancellation fees listed below.
    • After School Classes: $150
    • Mini Makers: $75
  • Cancellations made less than 30 days prior to the start date of a single class, family club, single event, or summer program will not receive a refund or a credit of any amount.
  • Cancellations made on or after the start date of any program will not receive a refund or a credit of any amount.
  • We reserve the right to cancel a class or event due to low registration or staff availability.  In this case, customers will receive a full refund.
Online Programs – Changes Policy
  • After School: You may shift to another day/time of the exact same course/theme, before the session has begun at no charge.  Making this adjustment after the session has begun will result in a $125 alteration fee.
  • Mini Makers: You may shift to another day/time of the same shape before the session has begun at no charge. Making this adjustment after the session has begun will result in a $75 alteration fee.
  • Summer: You may shift to another week/time of the same theme at least 30 days before start date at no charge. Making this adjustment 15-29 days before the start date will result in a $150 alteration fee.
  • One-Time Classes, Fundays, & Special Events: You may shift to another day/time of the same project, if it is offered, at least 30 days before the start date at no charge. Making this adjustment 15-29 days before the start date will result in an alteration fee equivalent to 50% of the program fee.
  • Family Club: You may shift to another day of the same session, if there is room, at no charge.
  • Field Trips: Schools may shift to another day, doing the same project, up to 14 days before the scheduled date at no charge.  Subsequent charges will incur a $25 alteration fee.
  • Parties: Date adjustments may be made at no charge if completed at least 5 days before the original date.. Subsequent charges will incur a $25 alteration fee.

Any modifications not stated above will be considered a cancellation and will adhere to the cancellation policies.

Online Programs – Missed Classes & Make-up Policy
  • There will be no refunds or credits given if a student misses a class.
  • If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class will be scheduled. This will not apply to any limits stated below.
  • After School & Mini Makers:  Enrollees will be entitled to one make-up class per session. Registrants of 7 weeks or greater, are entitled to a second make-up class during that session. All make-up classes must be arranged with the customer service team for the next time the missed project is next scheduled to occur.  The make-up class will likely happen at a different time/day than the normal class.
  • Summer: One make-up day may be scheduled for the next time the missed project is being offered again and there is room in the section.  Availability may not be confirmed until 24 hours before the make-up class. Make-ups will not be possible after the last week of summer sessions.
  • Field Trips: We do not offer make-up classes for field trips.
  • One-Time Classes: A make-up class may be scheduled one time if the project is being offered again and there is space available.
  • Fundays & Special Events: A make-up class may be scheduled if the project is being offered at another time within one week and there is space available. However, these projects are usually not repeated.
  • Family Club: A make-up class may be scheduled for another section in the same week, if space permits.
  • Parties: We do not offer make-up classes for parties.
In-Person Programs – Cancellation Policy
  • Registrations must be cancelled at least 30 days prior to start date to receive a refund.
  • Cancellations made less than 30 days prior to the start date of a multi-class series (After School Classes, Mini Makers) will result in a credit for the amount paid, minus the cancellation fees listed below.
    • After School Classes: $150
    • Mini Makers: $75
  • Cancellations made less than 30 days prior to the start date of a single class, family club, single event, or summer program will not receive a refund or a credit of any amount.
  • Cancellations made on or after the start date of any program will not receive a refund or a credit of any amount.
  • We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.
In-Person Programs – Changes Policy
  • After School: You may shift to another class before the session has begun at no charge.  Making this adjustment after the session has begun will result in a $125 alteration fee.
  • Mini Makers: You may shift to another class before the session has begun at no charge. Making this adjustment after the session has begun will result in a $75 alteration fee.
  • Summer: Changes can be made 30 or more days prior to start date at no charge. Making an adjustment 15-29 days before the start date will result in a $150 alteration fee.
  • One-Time Classes, Fundays, & Special Events: Changes can be made 30 or more days prior to start date at no charge. Making an adjustment 15-29 days before the start date will result in an alteration fee equivalent to 50% of the program fee.
  • Family Club: You may shift to another day of the same session, if there is room, at no charge.
  • Field Trips: Schools may shift to another day, doing the same project, up to 14 days before the scheduled date at no charge.  Subsequent charges will incur a $25 alteration fee.
  • Parties: Date adjustments may be made at no charge if completed at least 5 days before the original date.. Subsequent charges will incur a $25 alteration fee.

Any modifications not stated above will be considered a cancellation and will adhere to the cancellation policies.

In-Person Programs – Missed Classes & Make-up Policy
  • There will be no refunds or credits given for missed classes.
  • If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class or online class will be scheduled instead. Arrangements will be made to get materials to all students in the event of online class.
  • In the event of extended closure due to pandemic or extended emergency action, all classes will be held online instead. In this case, arrangements will be made to get the necessary materials to students.
  • Summer: We do not offer in-person make-up days during summer.  If a student is sick or is quarantining, they may attend one of our online sessions. The online session may occur the same day the student is missing, or the next time that curriculum is being offered, depending on availability.  (Materials must be picked up from location prior.)  Please note online sessions are shorter (3hrs) than in-person sessions. Make-ups will not be possible after August.
  • Fundays & Special Events: We do not offer in-person make-ups for one-time events.  Student may attend an online session for the missed project that same day, or at a future date, if it is being offered and there is space available.  (Materials must be picked up from location prior.)
Registration and Credit Transfers
  • Registrations may be transferred to another student only if ALL the following criteria are met:
    • Session has not yet begun.
    • New student meets the age, and any other, requirements of the class.
    • Our customer service team is made aware of the change and the family of the new student has completed and signed any necessary paperwork and waivers.  This will include acknowledging all cancellation and makeup policies that apply.
    • Any financial arrangements made between the two parties will kept private and will not involve Brooklyn Robot Foundry.
    • If materials have not been shipped from our production facility, one of the customers will pay a $25 charge to redirect the package to the new address, plus any incremental shipping fees. If materials have already been sent out, customers will take responsibility of transferring the materials to new student before the first class date.
  • Credits may be transferred to another family only if ALL the following criteria are met:
    • The credit has not expired.
    • Our customer service team is made aware of the change and the new family has completed and signed any necessary BRF paperwork and waivers.  This will include acknowledging any limitations in how the credit may be used, as well as the existing expiration date.
    • Any financial arrangements made between the two parties will kept private and will not involve Brooklyn Robot Foundry.
    • No portion of the credit has already been transferred to another family.  (One transfer allowed per credit lifetime.)
    • A $25 handling fee is deducted from the credit amount.

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