Company Policies

Pricing & Payment Policy
  • All prices are in USD.
  • Payments are processed using Stripe. All payments are secure, encrypted, and comply with PCI standards.
Privacy Policy

Your data is protected and secure. We never sell your information. For our complete Privacy Policy, please click here.

Accessibility Policy

We feel it is our responsibility to make robots accessible to everyone. We are actively working to provide complete accessibility to our in-person and online platforms to people with disabilities.

If any information about our programs is not accessible to you, please send an email to contact@brooklynrobotfoundry.com.  Our Customer Service will assist you promptly with your questions.

Behavior Policy

We strive to create a classroom culture that values and celebrates diversity, where individuals feel accepted and supported for who they are. Emotion regulation can be hard, more so for some students than others. Teachers are trained to handle conflict among students, and whenever possible will support students to finding alternative ways to interact and manage conflict. We strive to help all students find ways to express their needs that align with our community goals.

Brooklyn Robot Foundry is committed to fostering a safe, inclusive, and respectful environment that values diversity, encourages individuality, and promotes positive relationships among students. Bullying, defined as deliberate, repeated, and hurtful behavior toward another person or group of other people, is not tolerated as it undermines the positive and inclusive atmosphere we strive to create. Students who are engaging in deliberate, repeated, and hurtful behavior toward another person will be asked to sign an agreement to cease those behaviors, the consequences of breaking that agreement may include leaving the program.

We reserve the right to ask anyone to leave the session if it is determined that they are a danger to themselves or others, or are considered disruptive to the program. We will do our best to work with children and families on alternative solutions before this option is exercised.

Policies - Gowanus Classes/Events

Cancellation & Change Policy – Standard Programs

There will be no refunds or credits given for missed classes. We do not offer make-up classes unless specifically mentioned.

CANCELLATIONS

Registrations canceled at least 30 days prior to start date, or before April 1st for summer programs, will receive a full refund.

Registrations canceled less that 30 days prior to the start date, or between April 1st – June 1st for a summer program, will receive full credit with the following exceptions:

  • After-school programs booked directly through the Foundry: Credit for full amount minus $150 cancellation fee
  • Summer week-long programs: Credit for full amount minus $250 cancellation fee
  • Mini Makers programs booked directly through the Foundry: Credit for full amount minus $75 cancellation fee
  • Foundry Fundays, One-Time Classes, or other single events: No refund or credit for cancellations less than 30 days prior.

Registrations canceled on or after the start date of any program, or after June 1st for summer programs, will not receive a refund or credit of any amount.

CHANGES

Registrations may be changed as follows:

  • After school programs:
    • 15 or more days prior: no charge
    • 14 days or less prior to start: $125 alteration fee
  • Mini Makers programs:
    • 15 or more days prior: no charge
    • 14 days or less prior to start: $75 alteration fee
  • Foundry Fundays, One-Time Classes, or other single events:
    • 30 or more days prior: no charge
    • 15-29 days prior: alteration fee equivalent to 50% of program fee
    • 14 days or less prior: No changes allowed
  • Summer programs:
    • 30 or more days prior: no charge
    • 15-29 days prior: $150 alteration fee
    • 14 days or less prior: No changes allowed

ILLNESS

Children who are too ill to attend (have a positive Covid test, a temperature of 100 or more, and/or are suffering from gastrointestinal distress) should stay home.
If you inform us that your child will be missing a Foundry Funday due to illness prior to the start of the session, we will give you a credit equivalent to half of the session cost for you to use on a future date.

 

ADDITIONAL

We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.

If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class or online class may be scheduled instead. In the event of extended closure due to a pandemic or extended emergency action, all classes will be held online instead. Arrangements will be made to get materials to all students in the event of online classes.

Cancellation & Change Policy – Parties

Cancellations made at least 5 days prior to the event date will result in a full refund. One change may be made at least 5 days prior to the event at no charge. Subsequent changes made during this time period will each incur a $25 alteration fee.

Cancellations or changes within 5 days of the event date will result in a credit for the full amount, minus the following fees to cover the cost of the staff’s shifts:

  • Small – $100
  • Medium – $200
  • Large – $300
  • XLarge – $400

We do not offer make-up classes or take-home kits for guests who miss the party.

Cancellation & Change Policy – Field Trips

Please arrange to arrive on time for your event and plan to stay for the full duration. These classes are designed to fill the full 90 minutes. If students arrive late or need to end class early, they may not be able to complete their projects.

We do not offer makeup classes, take-home kits, or refunds for students that miss the event.

Cancellations made at least 14 days prior to the date of the first field trip will receive a full refund of the deposit. Cancellations made within 14 days of the first event date will forfeit the deposit.

You may reschedule your event if arranged at least 14 days prior to the original date at no charge. If the change request is made between 4-13 days prior to the scheduled date a $25 alteration fee will be charged.

Any changes made within 4 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers, whose shifts cannot be rescheduled at that time under New York City’s Fair Workweek Law.

Registration and Credit Transfers

Registrations may be transferred to another student only if ALL the following criteria are met:

  • Session has not yet begun.
  • New student meets the age and any other requirements of the class.
  • Our customer service team is made aware of the change and the family of the new student has completed and signed any necessary paperwork and waivers. This will include acknowledging all cancellation and makeup policies that apply.
  • Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
  • In the case of online classes, if the materials have not been shipped from our production facility, one of the customers will pay a $25 charge to redirect the package to the new address, plus any incremental shipping fees. If materials have already been sent out, customers will take responsibility for transferring the materials to new student before the first class date.

Credits may be transferred to another family only if ALL the following criteria are met:

  • The credit has not expired.
  • Our customer service team is made aware of the change and the new family has completed and signed any necessary BRF paperwork and waivers. This will include acknowledging any limitations in how the credit may be used, as well as the existing expiration date.
  • Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
  • No portion of the credit has already been transferred to another family. (One transfer allowed per credit lifetime.)
  • A $25 handling fee is deducted from the credit amount.

Lost & Found

Any items left at our Gowanus studio will be kept in a designated Lost & Found bin for 14 days. After 14 days these items will be donated or disposed.

Policies - Rochester Classes/Programs

Cancellation & Change Policy – Standard Programs

• There will be no refunds or credits given for missed classes. We do not offer make-up classes unless specifically mentioned.

 

CANCELLATIONS:

• Registrations canceled at least 30 days prior to the start date, or before April 1st for summer programs, will receive a full refund.

• Registrations canceled less than 30 days prior to the start date, or between April 1st – June 5th for a summer program, will receive full credit with the following exceptions:

  • After-school programs: Credit for the full amount minus $150 cancellation fee
  • Mini Makers programs: Credit for the full amount minus $75 cancellation fee
  • Foundry Fundays, Family Fun, One-Time Classes, or other single events: No refund or credit for cancellations less than 30 days prior.

• Registrations canceled on or after the start date of any program, or after June 5th for summer programs, will not receive a refund or credit of any amount.

• We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.

• If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class or online class may be scheduled instead. In the event of extended closure due to a pandemic or extended emergency action, all classes will be held online instead. Arrangements will be made to get materials to all students in the event of online classes.

 

CHANGES

• Registrations may be changed as follows:

  • After school programs:
    • 15 or more days prior: no charge
    • 14 days or less prior to start: $125 alteration fee
  • Mini Makers programs:
    • 15 or more days prior: no charge
    • 14 days or less prior to start: $75 alteration fee
  • Foundry Fundays, One-Time Classes, or other single events:
    • 30 or more days prior: no charge
    • 15-29 days prior: alteration fee equivalent to 50% of program fee
    • 14 days or less prior: No changes allowed
  • Summer programs:
    • 30 or more days prior: no charge
    • 15-29 days prior: $150 alteration fee
    • 14 days or less prior: No changes allowed

 

Cancellation & Change Policy – Parties

• Cancellations made at least 5 days prior to the event date will result in a full refund. One change may be made at least 5 days prior to the event at no charge. Subsequent changes made during this time period will each incur a $25 alteration fee.

• Cancellations or changes within 5 days of the event date will result in a credit for the full amount, minus the following fees to cover the cost of the staff’s shifts:

  • Small (up to 8 kids) – $100
  • Medium (up to 16 kids) – $200
  • Large (up to 24 kids) – $300
  • XLarge (25+ kids) – $400

• We do not offer make-up classes or take-home kits for guests who miss the party.

 

Cancellation & Change Policy – Field Trips

• We do not offer makeup classes, take-home kits, or refunds for students who miss the event.

• Cancellations made at least 14 days prior to the date of the event will receive a full refund of the deposit. Cancellations made within 14 days of the first event date will forfeit the deposit.

• You may reschedule your event if arranged at least 14 days prior to the original date at no charge. If the change request is made between 4-13 days prior to the scheduled date a $25 alteration fee will be charged.

• Any changes made within 4 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers.

Policies - Fairfield County East Classes/Programs

Cancellation & Change Policy – Standard Programs

• There will be no refunds or credits given for missed classes. We do not offer make-up classes unless specifically mentioned.

CANCELLATIONS

Registrations canceled at least 30 days prior to the start date, or before April 1st for summer programs, will receive a full refund.

Registrations canceled less than 30 days prior to the start date, or between April 1st –June 5th for a summer program, will receive full credit with the following exceptions:

  • After-school programs: Credit for the full amount minus $200 cancellation fee
  • Mini Makers programs: Credit for the full amount minus $100 cancellation fee
  • Foundry Fundays, One-Time Classes, or other single events: No refund or credit for cancellations less than 30 days prior.

Registrations canceled on or after the start date of any program, or after June 5th for summer programs, will not receive a refund or credit of any amount.

CHANGES

Registrations may be changed as follows:

After-school programs:

  • 15 or more days prior: no charge
    14 days or less prior to start: $200 alteration fee

Mini Makers programs:

  • 15 or more days prior: no charge
  • 14 days or less prior to start: $100 alteration fee

Foundry Fundays, One-Time Classes, or other single events:

  • 30 or more days prior: no charge
  • 15-29 days prior: alteration fee equivalent to 50% of the program fee
  • 14 days or less prior: No changes allowed

Summer programs:

  • 30 or more days prior: no charge
  • 15-29 days prior: $200 alteration fee
  • 14 days or less prior: No changes allowed

 

Additional Policies

We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.

If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class or online class may be scheduled instead. In the event of extended closure due to a pandemic or extended emergency action, all classes will be held online instead. Arrangements will be made to get materials to all students in the event of online classes.

Policies - Online Classes/Programs
Pricing 

Shipping charges for online classes are applied at checkout, depending on which shipping method is selected.

Privacy 
  • All Zoom classes require passwords for security. Only individuals who sign up for the sessions are provided with the Zoom ID and password information for the session. All Zoom classes are recorded for security reasons and stored on Zoom’s secure cloud server.
  • Pictures and recordings will not be used for external or marketing purposes without permission from the participants.
Accessibility

Closed Captioning and Audio Description services are available for online classes upon request with advance notice.

Fulfillment
  • We will fulfill orders as quickly as possible. Orders for a class/event beginning within 2 weeks, will be fulfilled within 2 days of receiving the order.
  • Orders for classes/events beginning more than 2 weeks in advance will be fulfilled once the Robosets are finished being produced.
  • Shipments for online classes are sent out Monday through Friday, via Fedex. FedEx Ground will be the default shipping method until 10 days before the event/class. Expedited shipping (2-day or overnight) will be required if less than 10 days before the class/event. Local delivery services may be used for larger boxes in the NYC area.
Decency Policy
  • Decent dress is mandatory for all on-screen participants, as well as any household members in the immediate vicinity.  Participants wearing clothing with offensive messages will be asked to change.
  • Online participants must be in a location with a background free of offensive, profane, and repeated distractions.
Online Class Requirements

Please be on time and check technology prior to the event. Late arrival or early departure may result in students not being able to complete their projects. 

Students attending individually must be equipped with:

  • A device running the  Zoom app.  The device must display Zoom window with the Foundry teacher clearly to student. The device must be equipped with speakers (or equivalent) to follow the Foundry teacher and a camera and microphone for Foundry teacher to monitor the student.  
  • Ample workspace (approximately 18”) at a table, desk, or clear spot on the floor. 
  • An adult on the premises. Classes for children 2-5 require an adult to attend with the student. Children 6-12 should attend without adults, but have access to an adult as needed. 

Group classes must be equipped with:

  • A large screen with Zoom.  The Zoom window with the Foundry teacher must be visible to all students in the class from their workspace.
  • Speakers that allow all students in the class to hear the Foundry teacher.
  • A camera and mic that allows the Foundry teacher to see and hear all of the students in the class.
  • Ample workspace (approximately 18”) for each student – seated at a table, or at a clear spot on the floor. 
  • An adequate number of adults must be available on-site to assist the students throughout the class. Depending on the children’s ages and abilities, this may require multiple adults.
Cancellation & Change Policy – Standard Programs

There will be no refunds or credits given for missed classes. We do not offer make-up classes unless specifically mentioned.

Registrations canceled at least 30 days prior to start date, or before April 1st for summer programs, will receive a full refund.  If the materials have already been shipped/picked up, then the materials and shipping fees will be deducted from the refund amount.

Registrations canceled less than 30 days prior to the start date, or between April 1st – June 5th for a summer program, will receive a full credit minus the materials and shipping costs, with the following exceptions:

  • After-school programs: Credit for the full amount minus $150 cancellation fee
  • Mini Makers programs: Credit for the full amount minus $75 cancellation fee
  • Foundry Fundays, One-Time Classes, or other single events: No refund or credit for cancellations less than 30 days prior.

Registrations canceled on or after the start date of any program, or after June 5th for summer programs, will not receive a refund or credit of any amount.

Registrations may be changed as follows:

  • After school programs:
    • 15 or more days prior: no charge
    • 14 days or less prior to start: $125 alteration fee
  • Mini Makers programs:
    • 15 or more days prior: no charge
    • 14 days or less prior to start: $75 alteration fee
  • Foundry Fundays, One-Time Classes, or other single events:
    • 30 or more days prior: no charge
    • 15-29 days prior: alteration fee equivalent to 50% of program fee
    • 14 days or less prior: No changes allowed
  • Summer programs:
    • 30 or more days prior: no charge
    • 15-29 days prior:  $150 alteration fee
    • 14 days or less prior: No changes allowed

We reserve the right to cancel a class or event due to low registration or staff availability. In this case, customers will receive a full refund.

If we have to cancel a class in the event of severe weather, emergency, or other unforeseen circumstances out of our control, a make-up class may be scheduled instead.

Cancellation & Change Policy – Parties

Adjustments may be made at no charge up to 5 days prior to the event date. If packages have already been shipped, guests must safely store them until new party date. Subsequent charges will incur a $25 alteration fee.

Cancellations may be made at least 5 days prior to the event date for a full refund, minus the costs of any kits shipped and the shipping fees. 

Changes made within 5 days of the event date will result in a credit for the full amount, minus the following fees to cover the cost of the staff’s shifts. Cancellations made within 5 days of the event date will result in a credit for the full amount, minus the costs of any kits shipped, the shipping fees, and the following fees:

  • Small – $200
  • Medium – $300
  • Large – $400
  • XLarge – $500

We do not offer make-up classes for guests who miss the party.

Cancellation & Change Policy – Field Trips

Please be on time and check technology prior to the event. Late arrival or early departure may result in students not being able to complete their projects. 

The classroom will need to be equipped with:

  • A large screen with Zoom.  The Zoom window with the Foundry teacher must be visible to all students in the class from their workspace.
  • Speakers that allow all students in the class to hear the Foundry teacher.
  • A camera and mic that allows the Foundry teacher to see and hear all of the students in the class.
  • Ample workspace (approximately 18”) for each student – seated at a table, or at a clear spot on the floor. 
  • An adequate number of adults must be available on-site to assist the students throughout the class. Depending on the children’s ages and abilities, this may require multiple adults.

Cancellations made at least 14 days prior to the date of the first field trip will receive a full refund of the deposit.  Cancellations made within 14 days of the first event date will forfeit the deposit and all shipments must be returned at your expense.

You may reschedule your event if arranged at least 14 days prior to the original date at no charge.   If the change request is made between 4-13 days prior to the scheduled date a $25 alteration fee will be charged. 

Any changes made within 4 days of the scheduled date, including snow days, unexpected school closures, etc., will result in a forfeited deposit to offset the cost of compensating our teachers, whose shifts cannot be rescheduled at that time under New York City’s Fair Workweek Law.

Registration and Credit Transfers

Registrations may be transferred to another student only if ALL the following criteria are met:

  • Session has not yet begun.
  • New student meets the age and any other requirements of the class.
  • Our customer service team is made aware of the change and the family of the new student has completed and signed any necessary paperwork and waivers.  This will include acknowledging all cancellation and makeup policies that apply.
  • Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
  • If the materials have not been shipped from our production facility, one of the customers will pay a $25 charge to redirect the package to the new address, plus any incremental shipping fees. If materials have already been sent out, customers will take responsibility for transferring the materials to new student before the first class date.

Credits may be transferred to another family only if ALL the following criteria are met:

  • The credit has not expired.
  • Our customer service team is made aware of the change and the new family has completed and signed any necessary BRF paperwork and waivers.  This will include acknowledging any limitations in how the credit may be used, as well as the existing expiration date.
  • Any financial arrangements made between the two parties will be kept private and will not involve Brooklyn Robot Foundry.
  • No portion of the credit has already been transferred to another family.  (One transfer allowed per credit lifetime.)
  • A $25 handling fee is deducted from the credit amount.

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